Informativa sui rimborsi


The Client has the right of withdrawal, without any penalties and without having to specify the reason, within 12 hours from the confirmation of the order. The client can exercise his right of withdrawal, within the deadline, by phone or sending an email expressing his will to stop the order. Once the production of the clothes has begun it won’t be possible to stop it anymore.

Within the meaning of article. 59, second subparagraph, of the Consumer Code, the Client doesn’t have the right of withdrawal in case of delivery of custom-made clothes. Anyway, dstinctive provides the possibility of reimbursement of the amount spent if the goods are returned within 20 days from the receipt and show imperfections or fitting problems. In this case the Client should:

a) Explain the reason for the return attaching 3 photos of the clothes (front, side, back) so that the fault is visible. This can be done via email to, filling the form in the “contact” section or by return receipt to the address hereafter.

b) The claim will be checked and approved by the dstinctive Customer Service, who will communicate to the client the claim approval.

c) The clothes to be returned must be put inside the original packing and shipped at the client own costs, together with the approved claim form, with a traceable shipping method to the following address:

dstinctive S.r.l.
Via Polibio 3
20144 Milan

Within 14 working days from the receipt of the clothes, the Client will be accredited the amount with the same payment method used when making the purchase if possible (Credit Card, Paypal). Otherwise, the client must communicate within the claim form the bank details on which he wishes to receive a refund. 

All products sent without following the above instructions will not be accepted and will be sent back to the Client, without issuing any refund.

The goods must be sent intact (that is, non-used and complete of all the packaging and original accessories) together with the complaint form approved by dstinctive.

If the above conditions are met, the client has the right to get a reimbursement of the total amount excluding the shipping costs. Coupons or Discounts used to buy the clothes will be substituted with new ones to be used for future purchases. The Client should give back all the purchased items, if they are part of a promotion, to get a total refund. Any items kept by the client will be charged at full market value.